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Complaints Procedure
Our one aim is to provide an efficient and thoroughly professional service. If you are unhappy or if you have any concerns about any aspect of our handling of your business, please discuss your concerns in the first instance with the property letting manager acting for you. If that might cause you any difficulty or embarrassment, you should contact our Client Relations Partner, Julie Niven, [email protected].
As an alternative to, or in addition to, the remedies detailed above, both landlord and Tenant have the right respectively to apply to the First Tier Tribunal if a breach of the Letting Agent Code of Conduct is alleged. Glasgow Tribunals Centre, 20 York Street, Glasgow G2 8GT. Tel: 0141 302 5900.
Property Redress certificate